Quickly finds and removes duplicate files

Duplicate File Finder Pro Refund Policy

We urge customers to download and test the software on their computers before purchasing the full version. Because thesoftware product is available as a demo version and therefore an opportunity exists to test the product before purchase, refunds for the software product will only be granted within 30 days of purchase if:

  1. The software product appears to be defective or is not fit for its stated purpose (as described on the website) and;
  2. This fault was not detectable in the demo version of the software, and;
  3. You have contacted us within 7 days of finding the fault and provided a full description of the problem and details of your computer (e.g. OS, processor, RAM, etc), and;
  4. Our support department has been unable to provide a fix or work-around within 14 days of you contacting us.

Generally refunds will not be offered to customers who have 'changed their minds' or made a 'mistake' when ordering software, as items are confirmed before the final purchase is made on the website. Exceptions will be made for inadvertent 'double orders'.

Process for Requesting a Refund

  1. Contact us with the following information:
    • The order number on which the product was sold.
    • Information as to the reason why you are seeking a refund.
    • Details of any technical correspondence you may have had with us.
    • A signed statement that you will uninstall the software and remove it from your computer (can be faxed to us at +1-866-305-6244).
  2. We will process the request and contact you within 5 working days.
  3. If the request for a refund is approved, then a credit will be made to your credit card for the purchase amount of the software within 7 working days.